Who to call when issues arise between employers and workers

The relationship between PCA employer and worker usually is very rewarding for both parties.  Occasionally, either side may experience an incident that needs to be resolved.

There are numerous agencies in Massachusetts that handle complaints or issues that may arise between the PCA employer and worker. Following is a list of contacts, including website links and phone numbers.

FOR PCAs

General Work-related concerns
1199SEIU, the PCA Union; 877-409-7227 
Wage issues
Fair Labor Hotline (wage and hour complaint): 617-727-3465
Discrimination, Sexual harassment (must be 6 or more employees)
Mass Commission Against Discrimination  : 617-994-6000
Work related injury
Worker’s Compensation : 617-488-6552

FOR CONSUMERS

Communication, work responsibilities
Employer’s Personal Care Management (PCM) agency
Financial, physical or verbal abuse
Disabled Persons Protection Commission (DPPC): 617-727-6465
Elder Abuse Hotline: 800-922-2275

FRAUD –Either Consumers or PCAs

Bureau of Special Investigations (Medicaid fraud): 617-727-6771
MassHealth Fraud Hotline: 877-437-2830

 Click here for Helpful resources for PCA users