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Visit the Rewarding Work Job Board and see specific job openings posted by consumers who are looking for PCAs, Paid Caregivers, and Direct Care Workers like you!

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Who to call when issues arise between employers and workers


The relationship between an employer and worker usually is very rewarding for both parties. Occasionally, either side may experience an incident that needs to be resolved.

There are numerous agencies in Massachusetts that handle complaints or issues that may arise between the employer and worker. Following is a list of contacts, including website links and phone numbers.


Wage Issues

Fair Labor Hotline (wage and hour complaint): 617-727-3465
Fiscal Intermediary

Discrimination, sexual harassment (must be 6 or more employees)

Mass Commission Against Discrimination: 617-994-6000

Work related injury
Worker’s Compensation: 617-488-6552


Financial, physical or verbal abuse
Disabled Persons Protection Commission (DPPC): 617-727-6465
Elder Abuse Hotline: 800-922-2275
Local Police Department

Fraud-Either Consumers or PCAs
Local Police Department
Local District Attorney's Office
MA Attorney General's Office
Bureau of Special Investigations (Medicaid fraud): 617-727-6771

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