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About Rewarding Work

Older woman learning to play a guitar with female PCA looking on

The goal of Rewarding Work is to give people who need support with daily activities choice and control in finding personal assistants.

The Rewarding Work Website and related recruitment campaign has been cited as a "Promising Practice" by the Centers for Medicare and Medicaid Services.



Individuals with disabilities, elders, and their family members particularly, find it challenging to recruit support outside their immediate network of contacts. As states continue to move to expand home and community-based services-specifically, services that are consumer-directed-the need for additional support for individuals increases. And, as both caregivers and people with disabilities age, the demand will grow to huge proportions. This is coming at a time when the potential available workforce is decreasing.

Rewarding Work Resources, Inc., a 501(c) (3) nonprofit corporation, developed the Rewarding Work website which gives older people and individuals with disabilities the choice of hiring staff directly and allows them control of the process of hiring personal assistants. The site also provides private agencies a resource to assist in recruitment of direct support professionals and other staff.

Collaborative effort

The Website is a collaborative effort of the Massachusetts PCA Quality Home Care Workforce Council, Massachusetts Department of Developmental Services, University of Massachusetts Medical School, Center for Health Policy and Research, New Jersey Division of Disability Services, Connecticut Department of Developmental Services, Rhode Island Department of Human Services and Vermont Department of Disabilities, Aging and Independent Living. It has been funded, in part, by New England States Consortium Systems Organization.

Rewarding Work incorporates advertising and public relations techniques to reach potential workers who contact the campaign through a telephone call center or through the Website. The call center consists of toll-free telephone numbers (866-211-WORK [9675]) and 24/7 answering service, where professional operators respond to calls according to a pre-determined script.

Employers of PCAs and direct care workers may call a different toll-free at 866-212-9675 for assistance.

Secure database

At present, Rewarding Work has a current database of thousands of names of job candidates who have completed an application either online or by telephone. Workers may update their application at any time. Workers who do not modify their application will be deleted from the list after 12-months.

The list of registered employers is maintained in a secure database.

Rewarding Work incorporates advertising, public relations techniques, and web marketing to reach potential workers who contact through a telephone call center or through the website. When candidates contact Rewarding Work either by phone or through the website, their names are added to a secure, password-protected database. The information in this database was obtained directly from the person, and therefore its accuracy cannot be assured.

Although candidates complete an application form before their information is posted on the Rewarding Work database, they have not been pre-screened for criminal history, verification of experience, or in any other way. The listing of their information does not imply an endorsement from or Rewarding Work Resources, Inc.

Employers are responsible for searching, interviewing, and hiring job candidates from the Rewarding Work database.

Employers are given a password to gain access to the database. By accessing the Rewarding Work database, employers agree they will not use the database for any purpose other than to identify potential personal assistants. Employers are responsible for conforming to state and federal laws and regulations governing the employment of other people.

Rewarding Work Resources remains harmless from any and all claims of abuse or lack of performance or misfeasance or malfeasance from any party met from or through or Rewarding Work Resources, Inc.

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Two happy girls with flowersRewarding Work helps elders and people with disabilities stay in their own homes.

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